My Kiehl's Skincare Consultation

If you follow me on Twitter then you probably know I like to complain. A LOT.

I am bit of a stickler for customer service considering I worked in it for so many years, and while I do think it's important to complain about bad service, I also think it's important to applaud good customer service too.

The other day whilst out with the lovely Sophia from Tattooed Tea Lady I received such exceptional service I had to share my experience.

We was in Liberty and I mentioned how much I wanted the Kiehl's Midnight Recovery Concentrate, so Sophia encouraged me to have one of the Kiehl's free skincare consultations that comes with samples.

The Kiehl's consultant asked me what I was currently using and if I had any areas of concern or anything in my routine that I would like to change.

After the initial discussion she then placed some pads on my face that showed the oil levels of my skin. That part was very interesting because although I suspected my skin was dry it's always nice to have someone else confirm your beliefs.

After the talk through my skin care routine the consultant then went on to tell me about products that she thought would enhance my skin care routine, and this was more about adding certain products to my routine that would benefit me, rather than completely changing all my current skin care items for Kiehl's products. 

This is something that I found very encouraging, there is nothing worse then a pushy sales assistant who will try to get you to completely over haul your skincare products using only their brand.

The consultant clearly knew the Kiehl's products very well, and she also knew quite a lot about other brands including some of the ones that I use which is great as she clearly knows the skincare market well. She never bashed any other brand either or said that Kiehl's would be better, which I have seen some other assistants do and it's really off putting. 

The products she recommended for me was the Midnight Recovery Concentrate (great because I wanted to try this anyway) and the Midnight Recovery Eye because I currently use the same skincare products in the morning as I do in the evening and these products will be good additions to help with my dry skin.

She also recommended the Creamy Eye Treatment with Avocado because I told her I wasn't satisfied with my current eye cream. 

I also received a couple of samples of the new Ultra Facial Overnight Hydrating Masque, which I am excited to try as I have been thinking of picking up the Origins masque.  The other samples I received where of the Cucumber Herbal Alchol Free Toner and the Ultra Facial Cleanser.

I left feeling confident in the knowledge of the products recommended to me and excited to try them out, I also left feeling incredibly confident in the consultants skin care knowledge.

The whole consultation experience was lovely because it gave me a one to one chance to find out about Kiehl's as a brand and the products, and believe me, I asked a lot of questions, most of them probably really stupid. Not once did I feel pressured to buy anything. 

If you are near a Kiehl's stand or store definitely go for one of these consultations, they are so informative and interesting, and most importantly free! 

I know I will definitely be picking up the two eye creams and Midnight Recovery Concentrate with my next pay check. And probably the masque too...

I will also be emailing Kiehl's about the amazing customer service I received as I have the name of the women who served me, customer service this good deserves to be rewarded, so if you receive great customer service in the future, be sure to tell the company!

Have you used Kiehl's before? I'm new to the brand and so excited to try it!